Support
RuralEDGE Solutions supports every MuniEDGE municipality directly — no ticket portal required.
Contact us
Email support@ruraledge.solutions.
Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. Mountain Time
Response target: One business day for standard requests, four hours for outages.
What to include
- Your municipality and the email address on your account.
- What you were doing and what you expected to happen.
- The page address, and the time the problem occurred.
- For an answer quality problem, the question you asked — please do not paste confidential personnel or legal detail into email.
Common requests handled by your administrator
Your municipal administrator can invite staff, change roles, suspend accounts, revoke sessions, adjust upload limits and configure retention from the administration area — those requests are usually fastest handled locally.
Report a security issue
Send suspected vulnerabilities or suspected unauthorized access to security@ruraledge.solutions. Please do not publicly disclose an issue before we have responded.
Accessibility assistance
MuniEDGE targets WCAG 2.2 Level AA. If a barrier prevents you from using any part of the service, contact support and we will help you complete the task and prioritize a fix.